Email Etiquette 101: Email Considerations

Mastering Email Etiquette: Essential Tips for Effective Communication

Editor’s Note: This blog is part of our Email Etiquette 101 series.

Before sending that mass email, make sure you understand a few email considerations first.

  • Before getting upset because you perceive someone didn’t respond, check to see if their reply was inadvertently deleted or sent to your Trash or Junk folder.
  • With emotionally charged emails, wait until the next morning to see if you feel the same before clicking Send.
  • Feel free to modify the Subject: field to more accurately reflect a conversation’s direction.
  • When it comes to your email communications, know who you can trust; trust only those you know.
  • Take the time to review each email before clicking Send to ensure your message is clear, and you are relaying the tone that you desire.
  • Never use an old email to hit reply and start typing about an entirely new topic.
  • Don’t forward emails without investigating its authenticity first.
  • Always add the email addresses of websites and new contacts immediately to your approved list of senders.
  • Before completing a website’s contact form, make an effort to review the site to be sure the information you seek is not already available.
  • Take a quick look at the emails in your Trash before you delete them just in case a good email landed there by mistake.
  • If you receive an email chain that asks for you to forward to all of your friends, do everyone a favor and just hit delete!
  • Type unto others as you would have them type unto you!


Effective email communication is more than just crafting a message; it’s about understanding the nuances of digital interaction. These guidelines, from the importance of verifying information before forwarding to considering the emotional tone of your emails, ensure that every email sent is not only professional but also kind and thoughtful. As we dive deeper into the digital age, mastering these principles becomes crucial for maintaining positive online interactions.

For more customer service tips, visit our blog:

Keep reading our Email Etiquette 101 series:
Sending Emails
Formatting Emails
Email Attachments
To, From, CC, Bcc, RR, Subject
Email Forwarding
Email and Perception, Privacy, Copyright
Business Email

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