Email Etiquette 101: Email Considerations

Editor’s Note: This blog is part of our Email Etiquette 101 series.

Before sending that mass email, make sure you understand a few email considerations first.

  • Before getting upset because you perceive someone didn’t respond, check to see if their reply was inadvertently deleted or sent to your Trash or Junk folder.
  • With emotionally charged emails, wait until the next morning to see if you feel the same before clicking Send.
  • Feel free to modify the Subject: field to more accurately reflect a conversation’s direction.
  • When it comes to your email communications, know who you can trust; trust only those you know.
  • Take the time to review each email before clicking Send to ensure your message is clear, and you are relaying the tone that you desire.
  • Never use an old email to hit reply and start typing about an entirely new topic.
  • Don’t forward emails without investigating its authenticity first.
  • Always add the email addresses of websites and new contacts immediately to your approved list of senders.
  • Before completing a website’s contact form, make an effort to review the site to be sure the information you seek is not already available.
  • Take a quick look at the emails in your Trash before you delete them just in case a good email landed there by mistake.
  • If you receive an email chain that asks for you to forward to all of your friends, do everyone a favor and just hit delete!
  • Type unto others as you would have them type unto you!

For more customer service tips, visit our blog:

Keep reading our Email Etiquette 101 series:
Sending Emails
Formatting Emails
Email Attachments
To, From, CC, Bcc, RR, Subject
Email Forwarding
Email and Perception, Privacy, Copyright
Business Email

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