Email Etiquette 101: Email and Perception, Privacy, Copyright

Editor’s Note: This blog is part of our Email Etiquette 101 series.

Understanding a recipient’s rights to privacy and copyright is an essential component of email etiquette.

  • Choose your email address wisely. It will determine, in part, how you are perceived.
  • Try not to make assumptions when it comes to email. Always ask for clarification before you react.
  • Posting or forwarding of private email is copyright infringement — not to mention downright rude. You need permission from the author first!
  • Even though it isn’t right, emails are forwarded to others. Keep this in mind when typing about emotional or controversial topics.
  • When there is a misunderstanding by email, don’t hesitate to pick up the old-fashioned telephone to work things out!
  • Know that how you type and the efforts you make or don’t make will indicate what is important to you and if you are an educated courteous person.
  • If you forward an email that turns out to be a hoax, have the maturity to send an apology to follow up email to the recipients. 
  • When filling out a contact form on a website, do so carefully and with clarity so your request is taken seriously.
  • If a friend puts your email address in the To: field with others you do not know, ask them to no longer expose your address to strangers without your permission.

For more customer service tips, visit our blog:

Keep reading our Email Etiquette 101 series:
Sending Emails
Formatting Emails
Email Attachments
To, From, CC, Bcc, RR, Subject
Email Forwarding

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