Email Etiquette 101: Email Forwarding

Editor’s Note: This blog is part of our Email Etiquette 101 series.

In today’s Thursday Customer Service, we share top tips for email etiquette when forwarding emails that will make you a joy to communicate.

• Don’t forward emails that say to do so. No matter how noble the cause may seem, most of these emails are hoaxes and may not be appreciated by the recipients.
• If someone asks you to refrain from forwarding emails, please do so. Understand the recipient has the right and you shouldn’t take it personally.
• If you cannot take the time to type a personal comment when forwarding an email, then don’t bother.
• Don’t forward anything without editing out all the email.
• If you must forward to more than one person, put your email address in the TO: field. Protect the other recipient’s addresses from being published to those they don’t know by placing them in the BCc: field.
• Be careful when forwarding an email on political or controversial issues. The recipient may not appreciate your point of view.

For more customer service tips, visit our blog: www.scoreceo.com/blog.

Keep reading our Email Etiquette 101 series:

Sending Emails
Formatting Emails
Email Attachments
To, From, CC, Bcc, RR, Subject

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