Email Etiquette 101: Email Forwarding

“Mastering the Art of Email Forwarding: Essential Etiquette Tips”

Editor’s Note: This blog is part of our Email Etiquette 101 series.

In today’s Thursday Customer Service, we share top tips for email etiquette when forwarding emails that will make you a joy to communicate.

  • Don’t forward emails that say to do so. No matter how noble the cause may seem, most of these emails are hoaxes and may not be appreciated by the recipients.
  • If someone asks you to refrain from forwarding emails, please do so. Understand the recipient has the right and you shouldn’t take it personally.
  • If you cannot take the time to type a personal comment when forwarding an email, then don’t bother.
  • Don’t forward anything without editing out all the email.
  • If you must forward to more than one person, put your email address in the TO: field. Protect the other recipient’s addresses from being published to those they don’t know by placing them in the BCc: field.
  • Be careful when forwarding an email on political or controversial issues. The recipient may not appreciate your point of view.


Email forwarding, when done thoughtfully, can be a valuable communication tool. As we continue to explore the intricacies of email etiquette, remember that the key lies in respecting your recipients and being conscious of the content you share. By practicing these forwarding tips, we can ensure our messages are welcomed and appreciated.

For more customer service tips, visit our blog:

Keep reading our Email Etiquette 101 series:

Sending Emails
Formatting Emails
Email Attachments
To, From, CC, Bcc, RR, Subject

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