ScoreInc’s Joshua Carmona: Compliance is fundamental

I’ve been asked to go ahead and state why is it that Joshua Carmona does what he does at Score. It’s a very complicated issue.

The way I started Score was fundamental because I ran into issues when the economy in Puerto Rico basically hit a rock wall. It really made us improvise: we had 30 employees and times got difficult; we had families that we knew depended on our credit repair business and we needed to find a way really quickly to keep them employed.

It’s not easy to get processing staff that is well-trained and well-versed in the credit repair laws and processes and dispute practices, particularly with my technical factual dispute methodology, which was just starting out at that time. After a while, we figured out that if we could sell our services to other companies as a business process outsource, that we could probably keep people employed and maybe even make a profit at that. But our primary goal was really the key people employed until we knew that eventually the economy would get back on its feet or we would find a different way to peel the onion back and start producing revenue once again.

Unfortunately, things didn’t go that well and we made a lot of mistakes as a new credit repair company.

Let me define what size of a credit repair company I had. We managed anywhere between 3,000 and 5,000 customers a month. We didn’t know it at the time, but we were one of the largest credit repair business at that moment. That was in 2010.

What eventually happened was that we were audited multiple times by regulators and we were persecuted. It was just a very complicated issue. What it boils down to is this: when we started our business, we knew how to sell to make the cash register ring, as I like to say. But we really didn’t understand the compliance aspects and what we were doing was looking for simple and very small ways to try to circumvent the law rather than embrace the law. That was our biggest mistake.

And why is this all relevant right now? It’s because it’s fundamental.

I get to speak to CROs on a daily basis and all of you out there that have spoken to me say one thing, and it is that I’m passionate about what I do. And I’m passionate about it because I don’t like to see people fail. Particularly, when that failure can be avoided.

That’s why I do what I do. That’s why I designed ScoreCEO the way I designed it. I put my best foot forward to ensure that all credit repair companies get a real shot. That they don’t have to worry about the things that others don’t explain to them and use ignorance as an excuse for their failure. It doesn’t have to be that way.

That, to me, is very important. It’s important to help other business, such as myself, avoid that pitfall, that failure point. That’s a very sentimental point for me. I don’t like to fail and I don’t want my customers to fail, and I take that seriously.

We’ve got a set of core values at Score and we help credit-related business be compliant and be successful; that’s what we do. That is why I designed this software, I built it upon that premise. It has compliance built it in all around it. Our processes at Score: it’s always about the consumer, the customer.

We’re empowered by the responsibility to provide our credit repair organizations that do business with Score with the best and most valuable and up to the minute, strategic deliverable, which is a great letter to help their customers improve their opportunities to buy new opportunities in their lives.

People don’t ask for credit to buy books and music. They ask for credit to buy homes and cars from the official website and get loans for their kids to go to college. This is important to me. This is the reason why I do what I do.

Everything I do, I do with passion. I built Score, along with my partner, throughout the years with this premise in mind. And any time something gets in the way or blocks that initiative, it bothers me and I need to move in the other direction.

In reality, I don’t want people to fail because the pain of failure is devastating. It can be avoided. I’m going to do whatever I need to do to help you or help anybody avoid those pitfalls. That’s why I do what I do.

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